Login Issues - 31st March 2014
Posted: Mon Mar 31, 2014 8:18 am
It appears that people are unable to log in to TBE this morning, with a "You do not appear to have a valid subscription" message being displayed.
All accounts/subscriptions are active as per normal, and the authentication servers are up and running, so it appears that a security change has been made at the data centre that is causing some difficulty in accessing the account information.
Whilst I work out what is happening, you should still be able to work around this issue as per the article on the knowledgebase:
https://betdynamics.uservoice.com/knowl ... hebetengin
A summary of which is:
Hold down the CTRL button whilst you click on Login and keep holding until the Loading Betting Systems message appears.
I apologise for the inconvenience. Hopefully I can sort this out quickly but in the meantime, please use the workaround given above.
Updates will be posted to this thread.
Alistair
All accounts/subscriptions are active as per normal, and the authentication servers are up and running, so it appears that a security change has been made at the data centre that is causing some difficulty in accessing the account information.
Whilst I work out what is happening, you should still be able to work around this issue as per the article on the knowledgebase:
https://betdynamics.uservoice.com/knowl ... hebetengin
A summary of which is:
Hold down the CTRL button whilst you click on Login and keep holding until the Loading Betting Systems message appears.
I apologise for the inconvenience. Hopefully I can sort this out quickly but in the meantime, please use the workaround given above.
Updates will be posted to this thread.
Alistair