Login Issues - 31st March 2014

[TheBetEngine]

It appears that people are unable to log in to TBE this morning, with a "You do not appear to have a valid subscription" message being displayed.

All accounts/subscriptions are active as per normal, and the authentication servers are up and running, so it appears that a security change has been made at the data centre that is causing some difficulty in accessing the account information.

Whilst I work out what is happening, you should still be able to work around this issue as per the article on the knowledgebase:

https://betdynamics.uservoice.com/knowl ... hebetengin

A summary of which is:

Hold down the CTRL button whilst you click on Login and keep holding until the Loading Betting Systems message appears.

I apologise for the inconvenience. Hopefully I can sort this out quickly but in the meantime, please use the workaround given above.

Updates will be posted to this thread.

Alistair

[TheBetEngine]

This issue should now have been fixed and you should be able to log in as per normal.

Apologies for the inconvenience.

Alistair